Terms of service

Welcome to Doll Damage. By accessing our website or placing an order with us, you agree to the following Terms of Service.

Orders & Payments

All prices are displayed at checkout and payment must be successfully completed before an order can be processed. We reserve the right to cancel or refuse an order where necessary, including in cases of suspected fraud, pricing errors or product availability issues.

Product Information

We aim to display our products, colours, measurements and descriptions as accurately as possible. Colours may appear slightly different depending on lighting, photography and screen settings.

Shipping

Shipping estimates are provided as a guide and may vary depending on destination, courier delays, customs or circumstances outside our control. Customers are responsible for providing a complete and accurate delivery address when ordering.

Returns & Refunds

Returns may be requested within 14 days of receiving your order. Items must be returned unused, unworn and in their original condition.

Customers are responsible for return postage costs unless an item is faulty or incorrect. Refunds are processed to the original payment method once the returned item has been received and inspected.

Certain items may be excluded from returns for hygiene reasons where permitted by law.

Nothing in these terms affects your statutory rights.

Faulty or Incorrect Items

If you receive an incorrect, damaged or faulty item, please contact us as soon as possible with your order details and photographs so we can investigate and arrange an appropriate solution.

Intellectual Property

All Doll Damage branding, website content, graphics, photographs and original material are owned by or licensed to Doll Damage and may not be reproduced or used commercially without permission.

Website Use

You must not use our website for fraudulent, unlawful or harmful purposes, attempt to interfere with its operation, or misuse any part of our services.

Third-Party Services

Our store may use third-party providers to process payments, deliveries and other services. Their own terms and privacy practices may apply when you use those services.

Changes to These Terms

We may update these Terms of Service when necessary. The latest version will always be available on our website.

Contact

For questions about an order or these Terms of Service, please contact Doll Damage using the contact details provided on our website.